Help & Support

We use the Microsoft Graph API with application-level permissions granted by your admin. No bot joins your meetings — we read the transcript that Microsoft Teams generates natively.

Yes, if your organization has Teams Phone (Microsoft Calling Plans or Operator Connect) and call transcription is enabled. Direct Routing (third-party SBC) is not currently supported.

Summaries are posted to your Teams chat within 30-60 seconds after the meeting or call ends. Live (real-time) summaries are not supported.

We use the best and latest AI for summarization. Your transcript data is processed with a zero-retention API — your data is never used for model training.

The free plan includes 7 meetings per month. Once you reach the limit, summaries will not be generated until the next month.

Yes. Use the "Delete my data" option in Settings, or email privacy@callscrib.com. We process deletion requests within 30 days.

Microsoft 365 Business Standard or above. For phone call transcription, you also need a Teams Phone license.

For Cloud mode: yes — your M365 admin must enable transcription and grant app permissions. See our Admin Setup Guide for step-by-step instructions. For the Desktop Agent: no admin is required.

The Desktop Agent is a lightweight app that runs in your menu bar (macOS) or system tray (Windows). It auto-detects meetings on any platform — Google Meet, Zoom, Teams, Webex, and more — and delivers AI summaries without requiring IT admin approval. Download it at callscrib.com/download.

Use Cloud if your organization is Teams-only and your M365 admin can enable transcription. Use the Desktop Agent if you need multi-platform support, cannot get admin approval, or want to get started as an individual. You can use both simultaneously.