AI summaries for Microsoft Teams phone calls (PSTN)
CallScrib is one of the few AI note-takers that summarizes PSTN phone calls in Microsoft Teams. Not just video meetings — every phone call, documented.
Why are phone call summaries important?
Most AI meeting note-takers only cover video meetings. But for sales teams, customer success, and support, a huge portion of important conversations happen over the phone. Without phone call summaries, those conversations go undocumented.
How does phone call transcription work?
When your organization has Teams Phone (Microsoft Calling Plans or Operator Connect) and call transcription is enabled, Microsoft Teams generates transcripts for phone calls. CallScrib reads those transcripts via the Graph API and generates AI summaries, just like it does for meetings.
What's included in a phone call summary?
Phone call summaries include the same structured output as meeting summaries: a title, executive summary, decisions made, action items with owners, and next steps. The summary is posted to the call's Teams chat within 60 seconds.
Which competitors cover phone calls?
Most AI note-takers (TeamsMaestro, Fireflies, Otter.ai, Fathom) do not cover PSTN phone calls. Gong covers calls but starts at $100k+/year. CallScrib covers both meetings and phone calls for $5/user/month.
Frequently Asked Questions
Does CallScrib work for phone calls?
Yes. CallScrib summarizes PSTN phone calls in Microsoft Teams. Your organization needs a Teams Phone license (Microsoft Calling Plans or Operator Connect) with call transcription enabled.
Does Direct Routing work?
No. Direct Routing (third-party SBC) is not currently supported for call transcription by Microsoft. CallScrib works with Microsoft Calling Plans and Operator Connect.
Are phone call summaries different from meeting summaries?
No. Phone call summaries include the same structured output: title, summary, decisions, action items, and next steps.